top of page

Privacy Policy

A legal disclaimer

The information provided on the Pro Active Physiocare Ltd website is for general educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

  • No Clinician-Patient Relationship: Accessing this website or communicating with Arunkumar Kumbhagiri through this site does not create a formal clinician-patient relationship. Such a relationship is only established after a formal clinical assessment and signed consent.

  • Individual Results: Testimonials and "Success Stories" reflect individual experiences and do not guarantee similar outcomes for every patient.

  • Safety Warning: Before attempting any exercises or stretches mentioned on this site, you should consult a qualified physiotherapist or medical professional. Pro Active Physiocare Ltd is not responsible for any injuries or complications arising from the use of information on this site.

  • Accuracy: While we strive for clinical accuracy, medical research changes rapidly. We do not warrant that all information on this site is current or error-free.

External Links Disclaimer Our website may contain links to external websites (e.g., dental surgeons, exercise equipment, or HCPC). We do not endorse or take responsibility for the content or privacy practices of these third-party sites.

Privacy Policy - the basics

Data Processing for Clinical Excellence

As a healthcare provider, we process your data under Article 6(1)(f) (Legitimate Interests) and Article 9(2)(h) (Health or Social Care) of the UK GDPR. This allows us to manage your health records without needing a new "consent" form for every single note we write, as it is a legal requirement for your care.

Marketing Communications

We will only send you newsletters, clinic updates, or educational content (e.g., TMJ tips) if you have explicitly opted-in. You have the right to "Opt-Out" at any time by clicking the "Unsubscribe" link in our emails.

Automated Decision Making

Pro Active Physiocare Ltd does not use automated decision-making or profiling to process your data. All clinical decisions are made by Arunkumar Kumbhagiri or a qualified human clinician.

International Data Transfers

While we primarily store data within the UK/EEA, some of our software providers (like Google Workspace or Cliniko) may store data on servers in the US. We ensure these providers have Standard Contractual Clauses (SCCs) or equivalent protections in place to keep your data safe.

Terms of Service

  • Cancellation Policy: We require a minimum of 24 hours’ notice for cancellations or rescheduling. Failure to provide notice may result in a full or partial charge of the session fee.

  • Payment Terms: Payment is due at the time of service or within 7 days of receiving an invoice. We accept [Cash/Card/Bank Transfer].

  • Insurance Claims: While we are HCPC/CSP registered, it is the patient's responsibility to confirm coverage with their insurer (Bupa, AXA, etc.) before treatment begins. The patient remains liable for any costs not covered by the insurer.

bottom of page